Incident Response
When every minute counts, we're already on it
Rapid incident response from a team that's handled hundreds of breaches. From ransomware to data exfiltration, we contain threats, minimize damage, and get your business back to normal fast.
The Challenge
Why This Matters
When a breach occurs, the first 60 minutes determine whether you face a contained security event or a catastrophic business crisis. Most organizations do not discover they have been compromised until an attacker has already exfiltrated data, deployed ransomware, or established persistent access across their environment.
Without a tested incident response plan and an experienced response team, organizations waste critical time during the initial hours of an incident. Untrained responders may inadvertently destroy forensic evidence, fail to contain the attack, or make the situation worse by alerting the adversary to their detection.
The legal, regulatory, and reputational consequences of a poorly managed incident can far exceed the direct technical damage. Breach notification requirements have strict timelines, and regulators scrutinize whether the organization had a documented IR plan and exercised reasonable care in its response.
Organizations with an incident response team and tested IR plans reduce the average cost of a breach by $2.66 million compared to those without.
Source: IBM Cost of a Data Breach Report, 2024
Our Approach
Proven Methodology
A structured, repeatable process refined across hundreds of engagements to deliver consistent, measurable results.
Detection & Triage
First 30 MinutesOur IR team assesses the scope, severity, and nature of the incident. We determine whether the event is a true positive, identify the attack vector, and classify the incident severity to drive the response.
Containment & Eradication
Hours 1-4We isolate compromised systems, block attacker infrastructure, and remove malicious artifacts. Containment strategies are tailored to balance security with business continuity — we do not shut down systems unnecessarily.
Forensic Investigation
Days 1-5Full forensic analysis to determine root cause, attacker TTPs, extent of compromise, data impact, and timeline of events. Chain-of-custody procedures ensure evidence is admissible if legal action is pursued.
Recovery & Hardening
Days 3-14Systematic restoration of operations with verified clean systems, hardened configurations, and enhanced monitoring. We validate that the attacker's access has been completely eliminated before systems are returned to production.
Post-Incident Review
Week 3-4Comprehensive lessons-learned analysis, updated IR plans, and specific hardening recommendations to prevent recurrence. This report serves as evidence of due diligence for regulators and insurers.
Capabilities
What's Included
24/7 emergency incident response hotline
Direct access to our senior IR team around the clock. When you call, a qualified responder answers — no call centers, no ticket queues, no voicemail during a crisis.
Rapid containment and eradication
Battle-tested containment procedures that stop active attacks within the first hour. Our team has responded to hundreds of incidents and knows exactly how to neutralize threats under pressure.
Digital forensics and evidence preservation
Court-admissible forensic investigation using industry-standard tools and chain-of-custody procedures. We determine what happened, when, how, and what data was impacted.
Ransomware negotiation and recovery
Expert handling of ransomware incidents including threat actor communication, payment analysis, decryption validation, and data recovery from backups when paying ransom can be avoided.
Post-incident review and hardening
Structured lessons-learned process that transforms every incident into actionable improvements. We do not just fix the immediate problem — we harden your environment against the attack class.
Deliverables
What You Receive
Every engagement comes with concrete, actionable deliverables — not just slide decks and promises.
Incident Response Plan (proactive)
Real-time Incident Command
Forensic Investigation Report
Lessons Learned Document
Hardening Recommendations
Success Story
Real Results
The Challenge
A 500-person law firm discovered active ransomware encryption during business hours, with attackers demanding $5M in cryptocurrency.
The Result
Our team contained the attack within 47 minutes, recovered all encrypted data from backups without paying ransom, and restored full operations within 72 hours. Post-incident hardening eliminated the attack vector permanently.
Ransom Avoided
Common Questions
Frequently Asked
Do we need a retainer, or can we call during an emergency?
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Both options are available. Retainer clients receive guaranteed SLAs, pre-staged tools, and priority response. Emergency engagements are available but subject to team availability and carry expedited rates. We strongly recommend a retainer — when you need IR, you need it immediately.
Can you help with breach notification requirements?
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Yes. We work with your legal counsel to determine notification requirements under applicable regulations (GDPR, CCPA, HIPAA, state breach notification laws), prepare notification content, and provide forensic evidence to support regulatory submissions.
Do you work with our cyber insurance carrier?
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We work with all major cyber insurance carriers and are on multiple approved vendor panels. We coordinate directly with your insurer on claims, provide documentation in their required formats, and can help with pre-incident policy review to ensure adequate coverage.
What should we do right now to prepare for an incident?
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Start with an IR plan — we can build one for you in 2-3 weeks. Then conduct a tabletop exercise to test it. These two actions alone reduce breach costs by an average of $2.66M. Contact us to discuss proactive IR readiness services.
Related Services
Clients Who Use Incident Response Also Benefit From
Cybersecurity is most effective when services work together. These complementary capabilities extend and strengthen your security posture.
Get IR-Ready Before You Need It
Find out where you stand with our free security assessment, or speak directly with our team about incident response.